JMI Resource
Order Fulfillment Specialist (Manufacturing Environment)
Overland Park, Kansas•Full-time
$20 hourly
$20 hourly
About the Job
Location: Lenexa, KS 66214 (On-site)
Pay Rate: $20/H
Pay Rate: $20/H
Schedule: Full-Time (Temp to Perm)
Overview:
This position supports customer service and order processing within a production and supply environment. The role focuses on accurate order management, inventory coordination, and responsive customer communication to ensure smooth operations between customers, sales, production, and shipping teams.
This position supports customer service and order processing within a production and supply environment. The role focuses on accurate order management, inventory coordination, and responsive customer communication to ensure smooth operations between customers, sales, production, and shipping teams.
Key Responsibilities:
- Respond promptly to customer questions via phone and email.
- Process orders, returns, and credits accurately.
- Check inventory, order status, and shipment tracking.
- Provide product information and pricing.
- Resolve customer issues efficiently and escalate as needed.
- Support internal teams and maintain accurate records in the system.
- Coordinate with production and supply chain teams to ensure timely order fulfillment.
Qualifications:
- High school diploma or equivalent.
- 3+ years of customer service or order management experience.
- Strong communication and problem-solving skills.
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Experience using ERP or CRM systems preferred.
- AS400 experience is a plus.
Benefits (upon eligibility):
- Competitive hourly pay
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Performance-based bonus opportunity
Company Description:
We are a staffing company dedicated to connecting you with long-term career opportunities.