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Order Management Specialist (Quickbooks Experienced)

Dade City, Florida•Full-time
$19 - $20 hourly
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About the Job
Position: Customer Service Representative
Pay: $19-20/hr.
Schedule: 8 AM to 5 PM (On site)

Responsibilities:
Customer Interaction:
  • Troubleshoot and resolve product issues and concerns with a customer-centric approach.
  • Document and update customer records based on interactions, ensuring accuracy and completeness.
  • Maintain a positive, empathetic, and professional attitude toward customers.
  • Demonstrate a keen eye for detail in addressing customer inquiries and requests.
Order Management:
  • Execute order entry per customer requests and purchase orders.
  • Submit purchase orders to the correct vendors and ensure accuracy in the ordering process.
  • Receive and verify order confirmations from vendors.
  • Send customer order confirmations and respond promptly to customer inquiries.
  • Update all documents with accurate information as needed.
Vendor Coordination:
  • Communicate and correspond with vendors regarding ship dates and order details.
  • Ensure accurate ship dates and relay them to customers promptly.
  • Track inbound and outbound shipments to maintain transparency.
Order Adjustments:
  • If ship dates change, promptly update customers and adjust their current orders as needed.
  • Generate quotes from Less Than Truckload (LTL) carriers and secure the best pricing on shipments.
Shipping and Logistics:
  • Schedule inbound and outbound shipments efficiently.
  • Prepare shipments for both domestic and international destinations.
  • Complete customer documentation as needed for shipments.
Sales Team Collaboration:
  • Work closely with the Sales Team Liaison to update customer sheets and relay important information.
Communication Management:
  • Answer incoming phone calls and transfer them as needed.
  • Maintain effective communication between vendors and customers to ensure a smooth process.
  • Develop and maintain a knowledge base of evolving products and services.
Administrative Tasks:
  • Perform filing tasks to organize and maintain essential documents.
  • Maintain a clean workstation and office space in collaboration with other staff members.

Physical Requirements:
  • May need to lift more than 30 pounds occasionally when preparing shipments.

Qualifications:
  • Previous customer service experience.
  • Experience with QuickBooks mandatory
  • Strong organizational and multitasking abilities.
  • Effective communication skills, both written and verbal.
  • Proficiency in order management systems and documentation.
  • Detail-oriented with a commitment to accuracy.
  • Ability to adapt to a fast-paced work environment.
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